Deposit & Cancellation Policy for idmatch appointments
When you book an appointment with us, our idmatch trained bike fitter set aside time for 1-to-1 personalised service with you.
We are always as accommodating as possible to assist our clients, however late cancellations and no-shows do affect us, therefore our deposit and cancellation policy is as follows:
DEPOSIT POLICY
- Deposit is require to confirm and secure the time slot
- Deposit will be used to deduct the total price of the service upon service completion
CANCELLATION POLICY
- If you need to cancel or to reschedule your appointment, please give us at least 48 hours notice (2 days) so we can offer your appointment to someone else.
- More than 2 days notice – full refund less a 3% credit card surcharge.
- Less than 2 days notice – forfeit 50% of your deposit
- No-show – forfeit one hundred (100%) of your deposit.
We understand that occasionally a short-notice cancellation may be unavoidable, if you need to reschedule your appointment, please contact us to discuss on another appointment date and time.